WhatsApp AI Assistant for a Multi-Branch Clinic
Product
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The Ask
Reception teams handled high volumes of WhatsApp messages manually alongside phone calls, leading to delayed replies and missed appointment confirmations. They needed automated booking and reminder flows on WhatsApp Business API - in Arabic and English - with escalation to staff for clinical questions.
- Automate booking, rescheduling, and reminders on WhatsApp
- Handle Arabic and English natively with logged PDPL consent
- Escalate clinical questions to staff with full conversation context
- Route patients to the correct branch from one WhatsApp number
- Multi-branch outpatient group [NDA]
- Primary care
- Bahrain
- WhatsApp automation
- Multi-branch outpatient group [NDA]
- Primary care
- Bahrain
- WhatsApp automation
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