WhatsApp AI Assistant for a Multi-Branch Clinic
The Ask
Reception teams handled high volumes of WhatsApp messages manually alongside phone calls, leading to delayed replies and missed appointment confirmations. They needed automated booking and reminder flows on WhatsApp Business API - in Arabic and English - with escalation to staff for clinical questions.
- Automate booking, rescheduling, and reminders on WhatsApp
- Handle Arabic and English natively with logged PDPL consent
- Escalate clinical questions to staff with full conversation context
- Route patients to the correct branch from one WhatsApp number
- Multi-branch outpatient group [NDA]
- Primary care
- Bahrain
- WhatsApp automation
- Multi-branch outpatient group [NDA]
- Primary care
- Bahrain
- WhatsApp automation
Want similar results for your clinic network?
Get in touchRelated case studies
Mustashfa Hospital Management System Rollout
Leadership wanted one system for scheduling, clinical notes handoff, inventory, and insurer-ready billing - without a risky big-bang cutover. Staff needed Arabic and English screens, PDPL-compliant consent capture, and training that fit shift patterns.
Arabic-English Patient Booking Platform
Patients previously booked via phone or Instagram DMs, making capacity planning and insurer validation difficult. They wanted a single booking experience on web and mobile with Arabic RTL support, insurer eligibility checks, and automated reminders.
Home Healthcare Coordination App
Coordinators relied on phone calls and WhatsApp groups to assign visits and report completion. They needed a field app for visit check-in, vitals capture, and photo notes - working offline when connectivity was poor - plus a family portal with PDPL-controlled access.