Data Deletion Instructions

1. How to delete your data

This page explains how to delete personal data that MiraalTech Ltd holds through MiraalChatBot or this website. You do not need an account with us to read these steps.

How we use data is described in our Privacy Policy. Subscription rules are in our Terms of Service.

2. For businesses (our customers)

If you have a MiraalChatBot account, use either option. You do not need to do both.

Option A — in the dashboard

1. Sign in to MiraalChatBot.
2. Open Settings, then Account.
3. Choose “Delete account & data”.
4. Confirm the deletion. We email the address on the account when it is done.

Option B — by email

1. Email privacy@miraaltech.com from the email address registered on the account.
2. Use the subject line Data Deletion Request.
3. Include your business name and the WhatsApp number connected to the account.

Disconnect WhatsApp access

Do both of these so Meta stops sharing the WhatsApp account with us:

1. In MiraalChatBot: Settings → WhatsApp → Disconnect.
2. In Meta Business Settings: open Integrations or System users, then remove MiraalChatBot.

Disconnecting stops new messages from reaching us. To delete data we already store, also use Option A or Option B.

3. For end customers

If you chatted on WhatsApp with a business that uses MiraalChatBot, that business controls the conversation. MiraalTech Ltd only processes it for them.

1. Contact the business you messaged and ask them to delete your chat.
2. Or email privacy@miraaltech.com with your phone number and the business name. We will forward the request to that business and help them complete it.
3. To stop receiving messages, reply STOP in the chat, or block the business number in WhatsApp.

4. What gets deleted

When we complete a business deletion request, we delete:

• The account profile
• WhatsApp connection tokens
• Conversation history and contacts
• Knowledge-base files
• Bot settings
• Analytics tied to that account

We may keep:

• Invoices and billing records we must keep by law, for example for up to 6 years under UK tax rules
• Anonymised statistics that cannot identify you, your staff, or your end customers

5. Timeline

1. We confirm we have received the request within 3 business days.
2. We complete the deletion within 30 days of that request.
3. Copies in backups are purged within a further 30 days. Backups are not used for anything else during that time.
4. When deletion is finished, we email a confirmation with a reference number.

6. Contact

Send deletion requests to privacy@miraaltech.com. Include enough detail for us to find the right account, and use the subject line Data Deletion Request if you are the business customer.