Dispatch, visit documentation, vitals capture, and family updates in one platform - with offline mode for poor connectivity. Arabic and English summaries keep families informed without constant phone calls. Built for agencies serving chronic care, post-op recovery, and elderly support across the Gulf.
Home healthcare agencies coordinate nurses across wide geographies using phone trees and messaging groups - leading to missed updates and delayed dispatch. Field staff need tools that work when mobile signal drops.
MiraalTech builds dispatcher consoles, nurse mobile apps, and family portals with offline sync, map-based assignment, and PDPL-controlled access to visit summaries.
Without a live board, coordinators overload some nurses while others wait. We provide map views, skill matching, and SLA alerts for overdue check-ins.
Visit notes trapped on paper or chat threads do not feed billing or quality review. Structured mobile forms sync to one record when connectivity returns.
Families call repeatedly for arrival times. Automated notifications and bilingual visit summaries reduce inbound calls after each appointment.
Home care handles sensitive data for elderly and post-operative patients. PDPL consent, carer access rules, and audit logs are built into every workflow.
We will walk through your visit types and map a pilot rollout.
Products and services we deliver most often for this audience - each scoped to Gulf compliance and bilingual workflows.
Project Success
KSA agency improved dispatch time and gave families bilingual visit summaries via mobile app.
Explore the Project →
Project Success
Clinic group extended automated messaging patterns to care coordination workflows.
Explore the Project →Field-first software with dispatcher tools and family-facing portals.
Structured visit forms, vitals, wound photos, and e-signatures with offline storage and conflict-safe sync.
GPS check-in optional for coordinator visibility while respecting staff privacy policies.
Coordinators assign visits by skill, language, and geography with drag-and-drop boards and exception queues.
Integration with employer authorisation limits prevents over-servicing.
Authorised family members receive visit summaries in Arabic or English after clinician approval.
Secure messaging escalates clinical questions back to the agency - not public WhatsApp threads.
Visit completion rates, missed visits, and clinical KPIs export for management and insurer reporting.
Billing files align with contract rules for employer and insurance partners.
We onboard a cohort of nurses first, gather feedback, then expand region-by-region with bilingual training materials.
Hypercare support covers the first month of live field use.
Coordinators relied on phone calls and WhatsApp groups to assign visits and report completion. They needed a field app for visit check-in, vitals capture, and photo notes - working offline when connectivity was poor - plus a family portal with PDPL-controlled access.
Patients previously booked via phone or Instagram DMs, making capacity planning and insurer validation difficult. They wanted a single booking experience on web and mobile with Arabic RTL support, insurer eligibility checks, and automated reminders.
Leadership wanted one system for scheduling, clinical notes handoff, inventory, and insurer-ready billing - without a risky big-bang cutover. Staff needed Arabic and English screens, PDPL-compliant consent capture, and training that fit shift patterns.
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