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AI Call Agent

24/7 voice answering.

AI Call Agent answers the clinic line in Arabic and English when reception is busy or closed. It handles the questions patients actually repeat, then passes anything real to your team. It does not treat, diagnose, or open a medical record.

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The real issue

The problem it solves

After-hours and overflow calls go to voicemail, and patients book elsewhere.

In practice

What it does

Picks up in Arabic or English, answers routine questions, and hands real cases to staff.

Time and cost

What a clinic typically saves

Typical for a mid-size GCC clinic. Not a guarantee. Staff rates, call volume, and how you work today will change the number.

Time saved

12-20 hours / week

Reception is not repeating hours and booking answers, and after-hours calls are not sitting as voicemail for the morning team.

Money saved

$800-1,800 / month

Compared with an answering service plus staff overtime, and a few recovered bookings that would have gone to voicemail.

How it works

From setup to daily use

1
Connect the number
Point your clinic line or overflow route at the agent.
2
Teach the basics
Hours, location, services, and what should always go to a person.
3
Answer and sort
Routine questions finish on the call. Real cases transfer to the team.
4
Review the log
Staff see what was asked and what still needs a human reply.

Capabilities

What we build into it

Natural voice, two languages
Speaks Arabic and English for hours, location, and common booking questions.
Handoff to humans
Clinical or messy cases go to your staff with the context of the call.
Day and night coverage
The line still picks up when the desk is full or the clinic is closed.
No chart access
It answers public clinic questions. It does not pull lab results or diagnoses.

Honest limits

What it can do, and what it will not

We stop where a patient chart, a diagnosis, a medical device, or advertising rules would start. Will not do is the work we cannot take on, not a feature we skipped.

Can do

Pick up in Arabic or English and answer hours, location, and booking FAQs
Take a message and pass a live case to reception
Cut the voicemail gap that sends patients to another clinic

Will not do

Give medical advice, triage symptoms, diagnose, or prescribe. A phone FAQ is not a consult.
Open a patient file or read out results, medicines, or anything that lives in the chart.
Handle emergencies. Chest pain, labour, or breathing trouble must go to a person or emergency services.
Store the call as a clinical note or a legal recording of care.

Fit