The real issue
The problem it solves
Reception juggles four inboxes and loses the thread between channels.
In practice
What it does
Brings WhatsApp, Instagram, Facebook, and website chat into one shared inbox.
Time and cost
What a clinic typically saves
Typical for a mid-size GCC clinic. Not a guarantee. Staff rates, call volume, and how you work today will change the number.
Time saved
6-10 hours / week
Reception is not hopping between four apps or re-asking a patient who already wrote on Instagram.
Money saved
$350-800 / month
Desk time recovered, plus fewer lost bookings when a thread sits in the wrong inbox.
How it works
From setup to daily use
- 1
Connect channels
Bring WhatsApp, Instagram, Facebook, and site chat into the inbox.
- 2
Set who answers
Desk staff share the queue. Optional bot for FAQs.
- 3
Reply in one place
No more copying a message from Instagram into WhatsApp by hand.
- 4
Close the thread
Mark done so the next person knows it is handled.
Capabilities
What we build into it
One smart inbox
WhatsApp, Instagram, Facebook, and website chat in a single list.
Shared with the team
Whoever is on the desk can pick up without asking who has the phone.
Works with the bot
AI Bot can take routine FAQs; people take the rest from the same place.
Operations, not charts
Booking questions and public DMs. Not lab results or prescriptions.
Honest limits
What it can do, and what it will not
We stop where a patient chart, a diagnosis, a medical device, or advertising rules would start. Will not do is the work we cannot take on, not a feature we skipped.
Can do
- Put WhatsApp, Instagram, Facebook, and website chat in one inbox
- Let the desk share work instead of passing phones around
- Keep public conversations from getting lost between apps
Will not do
- Carry lab results, prescriptions, or EMR messages. Those stay in the clinical system.
- Match a DM to a patient chart or confirm identity from a medical record.
- Replace hospital internal clinical chat.
- Post on social accounts without your own login and approval.
Fit
Who this is for
- Front desks hopping between four chat apps
- Clinics that lose threads when a patient switches channel
- Managers who want one place to see unanswered public messages
Related
Other products in this suite
AI Bot
Instant patient chat, 24/7.
Replies to patient FAQs on WhatsApp and your website around the clock, in Arabic and English, freeing up your front desk.
Typically saves 8-15 hours / week$400-900 / month
View product
AI Call Agent
24/7 voice answering.
Answers clinic calls day and night in a natural voice, in Arabic and English, handling common questions and passing real cases to your team.
Typically saves 12-20 hours / week$800-1,800 / month
View product
Missed-Call WhatsApp Responder
No lead ever lost.
Every missed call instantly becomes a WhatsApp message.
Typically saves 4-6 hours / week$500-1,400 / month
View productSee AI Front-Desk Assistant at your clinic
No patient file required. Tell us how you work today and we will show a simple path to go live.